Have any Questions or Queries?
Frequently Asked Questions
How do I make a booking?
View our available holiday home and get in touch with us via email or our contact form, requesting to book a certain holiday home. We’ll inform you of available dates and rates.
What is the best method for booking?
We recommend email us all your details and requirements and we’ll get back to you as soon as we can. Bookings over the phone are welcome, however usually revert back to requesting client credentials via email.
What is the check-in and check-out times?
We welcome a relaxing arrival and departure. Our normal check-in time for weekends is 2pm, however we can accommodate early check-in times on request and if available. Check-out time is 2pm on Sundays and Public Holidays, however in quiet seasons we welcome 4pm check-out times. Weekday check-in is from 11am and check-out is 10am.
Running late for check-in? No problem! As we would rather have you arrive safely at Sea Side Rentals than not arrive at all due to rushing to make the check-in time, our agents will be on stand-by. Please do call in and inform one of our agents about your late arrival time so that arrangements can be made.
Can we have day visitors?
Unfortunately we do not allow day visitors at our holiday homes. Should one of our agents or neighbors, of the property of which you are renting, find any day visitors, it will revert to breach of contract that you, the visitor signed on arrival and you will be asked to leave the property immediately.
I've lost some of my personal property, what now?
We keep all personal items left behind safely at our office and can offer to courier it to you at your expense. Should your personal items be stolen or lost due to negligence, Sea Side Rentals will not be liable to replace any personal property. It is each client’s responsibility to protect and guard his own personal items and property.
What is my cancellation period?
Should something arise and your booking must be cancelled, we offer a full refund if the booking is cancelled at least two weeks in advance. A 50% deposit refund is available should you cancel a week before your arrival date. Unfortunately we do not refund any cancelled bookings made within the same week as the arrival date of your booking.
How long in advance can I book?
For early bookings, it is adviceable to not book more than 6 months ahead of time as available dates will be difficult to confirm. For December bookings some houses only become available for booking one month ahead of the season. We do welcome late bookings as well. We can accommodate walk in clients as well, but highly advice to call in advance for available accommodation to avoid disappointment.
How can I pay for my booking?
You will receive an invoice with your deposit amount due in order for your holiday home to be booked. We welcome EFT’s for deposits. We regret no CASH DEPOSITS into our bank as we will then charge you bank fees as an additional. On arrival, you are welcome to pay the balance in cash or EFT the balance before arrival. Please note: Should you wish to EFT the balance of your booking, the payment either needs to be made in advance to arrival, ensuring the fees are reflecting in our bank account or make an immediate EFT payment on arrival.
Are Towels and Linen provided?
We advice all clients to bring their own towels for swimming and bathing. Some of our holiday homes provide linen, please read the home’s description or ask one of our agents.
Can i bring my pets?
Some of our holiday homes are pet friendly, please read through the property description or ask one of our agents to assist you. Some accommodation only allow small pets and other homes are open to larger dogs.
Who do I contact in case of an emergency?
Please use the appropriate contact details below for emergencies. Should you be unsure who to contact, please contact us on 072 765 2234
Police : 028 271 8200
Ambulance : 10177 – (028 271 4773 private ambulance)
Fire Brigade : 028 271 4010
Hermanus Hospital : 028 312 1166
How do I get my breakage deposit back?
Once you have checked-out, our agents will assess the holiday home to ensure no items have been broken and all household items are present. If all is in order, your deposit will be paid into your account (Details supplied by the client on arrival) 7 working days after departure. Should any items be broken or lost, the value of the items will be subtracted from your breakage deposit and the balance, if any, will be paid into your account.
Please Note: Should you notice any broken items or odd number of utensils, cutlery and crockery for your holiday home, please notify Sea Side Rentals as soon as possible to prevent any problems arising regarding breakage deposit repays.
15 Main Road
(028) 271 4855 | 072 765 2234
Mon: 8am – 5pm
Tue: 8am – 5pm
Wed: 8am – 5pm
Thur: 8am – 5pm
Fri: 8am – 7pm
Sat: 9am – 1pm
Please do respect our agents’ personal time after 6pm